Gorgias Knowledge Base
8.4
/10
Help centre and knowledge base for ecommerce stores
CRM Est. 2020
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Score Breakdown
About Gorgias Knowledge Base
Gorgias Knowledge Base enables ecommerce brands to build a customer-facing self-service help centre. Articles cover FAQs, return policies, shipping info, and product guides. The knowledge base integrates with the Gorgias chat widget for instant article suggestions. Reduces support ticket volume by up to 40%.
Key Features
- Self-service help centre
- article suggestions in chat
- Gorgias native
- reduces tickets
Who Is It For?
✅ Best for
Non-Gorgias users, standalone knowledge base platforms
Pricing
- Pricing model
- Included in Gorgias plan
- Free plan
- ❌ No
- Free trial
- ❌ No