Zendesk Support
8.2
/10
The enterprise customer support platform
CRM 14-Day Free Trial Est. 2007
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Score Breakdown
About Zendesk Support
Zendesk Support is a comprehensive helpdesk platform used by thousands of companies globally. It supports email, chat, phone, social, and self-service (Help Centre). Highly customisable with a massive app marketplace. Used by enterprise ecommerce, SaaS, and service companies needing scalable support.
Key Features
- Multi-channel support
- Help Centre
- macros
- enterprise scale
Who Is It For?
✅ Best for
Enterprise support teams, mid-to-large companies
⚠️ Not ideal for
Small stores, tight budgets, simple setups
Pricing
- Starting price
- $49/month
- Pricing model
- Per agent per month
- Free plan
- ❌ No
- Free trial
- ✅ 14 days